FAQs

FAQs

If you have any questions about our shop and our products, then hopefully you will find the answers here. If you can't find the info you are looking for then please do get in touch and we will do our best to help. You can email us, message us via our contact form or find us on facebook. You can also write to us at the address shown on our shipping and terms page


What size of fabrics do you sell and how much should I order?

Please click here for our guide to our fabric cuts and how to order.


Will my fabric be sent in one continuous piece?

If you order multiple units of one fabric it will usually be sent to you in one continuous piece. However on the odd occasion we might not be able to send it this way and will contact you to let you know. You can let us know in the "customer notes" box at checkout if you'd like your fabric sent in one piece.


How long will my order take to arrive?

You can find all our shipping and delivery details here.


Do you provide fabric samples?

We can provide small fabric samples on request. One sample of fabric costs £1 inclusive of 1st class postage and each additional sample costs 30p extra.
If the fabric/s you are after have a large scale print then we would advise buying a fat quarter in the normal way.
If you would like to order samples, please contact us via our contact form with the fabric names or product codes for each fabric required and your email address for invoicing and we will get back to you asap. Please note that the price for our sample service is a set one. If you ask for your samples to be sent with a fabric order you have already placed with us, the cost of the service will remain the same.
 

I've seen a fabric I like but you don't stock it. Can you get it for me?

Please do get in touch if there is a fabric you would like us to stock as although we don't order in specific fabrics at an individual customers request, we may be able to order a fabric if enough people request that we stock it. Also if you require a large amount of a particular fabric we might be able to order it in for you so please do ask! We regularly ask our customers via our facebook and twitter pages what fabrics they would like us to stock by previewing fabrics for voting purposes. We are also getting in new stock all the time so the fabric you require might already be on order! Just get in touch and we will see what we can do.


Do you offer a bulk buy discount or loyalty scheme?

We offer 2 discount codes for larger orders. Use code 100FIVE for a 5% discount on all orders totalling £100 or more. For 10% off all orders totalling £200 or more use code 200TEN


What payment methods do you accept?

We use PayPal which is one of the most widely used internet payment methods and also one of the safest. PayPal use the highest level of encryption available for internet transactions so you can be sure that your details will remain securely stored within their system. They don't share any of your payment or sensitve details with us, they simply notify us when a payment has been made, so we never store your payment details or any other sensitive information on our website. Payment via PayPal can be made using your PayPal funds, via bank transfer or credit or debit card and you don't need a PayPal account to pay. You can also pay by eCheque. An eCheque is used when you don't have enough funds in your PayPal account and you don't have a linked card and bank account. An eCheque works abit like a normal cheque and takes 5-7 days to clear. If you make your payment this way, your order will be prepared and put to one side ready for dispatch once payment has cleared.


What can I use your fabrics for?

Our cotton quilting fabrics are suitable for a whole array of uses.They are medium weight, tightly woven with a high thread count and very durable so are great for crafts, bag making, toys, cushions, dressmaking, lightweight curtains and home accessories.

Our home dec fabrics vary in weight from the lighter cotton linens to the heavier upholstery weight oxford cottons. They can be used in all sorts of home decor projects, from soft furnishings to upholstery, as well as crafts, bag making and even some clothing! Please be aware that these fabrics have not been treated with fire retardants so will need the appropriate treatment if being used for furniture coverings or upholstery.

We have an increasing selection of quality dressmaking fabrics including a variety of dress cottons such as lawn, chambray and poplin, as well as polyester, viscose and other dress fabrics. Please see individual category and product descriptions for suggested uses.

If in doubt about the suitability of any of our fabrics for your particular project then do get in touch and we will do our best to help and advise. We have a sample service, if you'd like to try before you buy!

Childrens sleepwear: Most of our manufacturers clearly state that their fabrics don't meet the flammability standards required for use in childrens sleepwear.

Toy making: Many people use our fabrics for making toys. However, we do not have any documentation from the manufacturers of our fabrics as to relevant testing or suitability. We recommend that you carry out your own testing to check suitability and to gain the appropriate certification if you wish to manufacture toys for sale.

Licensed fabrics: Where a fabric is listed as licensed, this means it is intended for non commercial use only. Fabrics featuring film, tv, comic book characters etc are usually licensed and some designers simply don't want their fabrics used in mass production. If you intend to make items for sale from licensed fabrics, we recommend you contact the relevent manufacturer/s for info on their individual licensing conditions and to obtain a license if necessary. You may find that some manufacturers are perfectly happy for their fabrics to be used in producing small quantities of items for craft stalls etc.


Is quilting cotton suitable for dressmaking?

In recent years, quilting cottons have become increasingly popular for use in dressmaking, due to the exciting and diverse range of prints available and premium quality cottons produced. Trendy and retro clothing labels using these fabrics to make an impact are springing up everywhere, quilting fabric manufacturers are showing off their new collections in the form of fabulous apparel and dressmaking patterns are being produced specifically for quilting cotton. Our quilting cottons are particularly fab for childrenswear, as aside from the wonderful choice of fun designs available, they are very durable, easy to care for, comfortable to wear and easy to sew. Quilting cottons are generally stiffer and less drapey than dress cottons which means they are not suitable for designs which are floaty or drapey. However, handle, drape and weight does vary and when washed, some quilting cottons can soften up a fair bit. As a general guide, quilting cottons tend to work best on casual clothing and simple shapes as well as clothing which requires defined shape and structure. I'm a big fan of a 50's style dress in a statement print!


I'd like to make curtains from your fabric. How do I work out how much I need?

We find this handy calculator really helpful in woring out fabric quantities. Please message us if you need to know the pattern repeat of your chosen fabric.
http://www.wereinstitches.co.uk/curtain-fabric-calculator/


I've made something from your fabrics - how can I have my makes featured on your homepage Pinterest board?

We love to see the fab things our customers make from our fabrics and we love to showcase them for you to help get you noticed. Share your pics on our facebook  page tagging your page or email them to us at  kira@fondantfabrics.co.uk with a link to your blog / website / facebook page etc for us to share. You can also share via twitter. We showcase your makes in both our dedicated Facebook album and also on our Pinterest board which sits proudly on our homepage. Happy stitching and happy sharing!

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